Payment Policy

Last updated: September 15, 2026

What we accept

We accept major credit and debit cards. Payments are processed by Stripe, a third-party payment provider. The card brands available to you are shown at checkout before you pay.

We do not display payment logos for methods we do not actually accept.

One-time payments only

One-time payments only. No hidden fees and no recurring subscriptions. You are charged once, for the order you placed. We do not store your card to bill you again, and we do not enrol you in any membership or subscription.

Currency

All transactions are processed in United States dollars (USD, $). Every price on the site is in USD.

What you pay

Item price	Shown on the product page. Includes import duties.
Shipping	$7.95, or free on subtotals of $60.00 or more after discounts.
Sales tax	Calculated at checkout from your shipping address, where it applies. Not included in the item price.
Customs duty on delivery	None. Already paid by us.

The full total, including tax and shipping, is shown on the final checkout screen before you confirm. There is nothing added after that.

Authorization holds

When you place an order, your bank may place a temporary authorization hold for the order amount rather than taking the money straight away. If an order is cancelled or declined, that hold is released by your bank, typically within a few business days. A released hold is not a refund — no money ever left your account.

Declined payments

If your payment is declined, your bank or card issuer made that decision, not us, and we are not told the reason. Check the card number, expiry date, security code and billing address, then contact your bank. Your order is not placed until a payment succeeds.

Security

This site runs over HTTPS with TLS encryption. Card payments are processed by third-party payment providers that maintain PCI DSS compliance. We never receive, see or store your full card number; we receive only the last four digits, the card brand and whether the payment succeeded.

We will never ask you for card details, a full card number or a password by email, by text message or over the phone. If you receive such a request claiming to be from noelexpresss, do not respond — forward it to support@noelexpresss.com.

Refunds

Refunds are always issued to the original payment method. We cannot refund to a different card or to a different account. Timing is set out in our Refund & Returns Policy: 5 to 7 business days for us to issue it, then 3 to 10 business days for your bank to post it.

Chargebacks

If something has gone wrong with an order, email support@noelexpresss.com before contacting your bank. We can usually resolve it within a day or two, which is faster than a chargeback, and it avoids a dispute record on your account. Where a chargeback is raised, we will supply the card issuer with order records, tracking and delivery confirmation.

Pricing errors

If an item is listed at an obviously incorrect price, we may cancel the order and refund you in full, even after payment. We will contact you before doing so. This is set out in section 5 of our Terms of Service.