Shipping Policy

Last updated: September 15, 2026

Where your order ships from

Orders ship from our partner warehouse overseas in China. noelexpresss does not hold stock in the United States. A domestic carrier handles the final delivery to your address. Returns are handled separately, at our facility in the United States — see our Refund & Returns Policy.

Processing, transit and total delivery time

Every time below is stated in business days, which means Monday to Friday, excluding United States federal holidays. Weekends and holidays are not counted.

Stage	Time
Order cut-off	6:00 PM MT, Monday to Friday
Processing (picking, packing, dispatch)	3–5 business days
Transit to your address	8–12 business days
Total estimated delivery	11–17 business days

Orders placed after 6:00 PM MT, or on a weekend or federal holiday, begin processing on the next business day.

Worked example

You place an order at 8:00 PM MT on Monday. Because that is after the 6:00 PM cut-off, processing starts on Tuesday. Processing takes 3 to 5 business days, so the parcel leaves the warehouse between Thursday of that week and Monday of the following week. Transit then takes another 8 to 12 business days. Counting from the Tuesday, you should expect delivery roughly 11 to 17 business days later — in calendar terms, about two and a half to three and a half weeks.

These are estimates, not guarantees. Customs inspection, carrier backlogs and severe weather can add time.

Where we ship

We ship to the 48 contiguous United States and the District of Columbia only.

We do not ship to: Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands or any other United States territory; military addresses (APO, FPO and DPO); or any address outside the United States.

P.O. Boxes are accepted. Orders going to a P.O. Box are shipped with USPS, because FedEx cannot deliver to a P.O. Box.

Shipping rates

Order subtotal	Shipping
Under $60.00	$7.95
$60.00 and over	Free

The $60.00 free-shipping threshold is applied to your order subtotal after any discounts have been deducted. If a discount code brings your subtotal below $60.00, the $7.95 charge applies. Expedited or express shipping is not offered.

Carriers and tracking

Final delivery within the United States is handled by USPS or FedEx. P.O. Box deliveries always go with USPS.

You will receive a tracking number by email once your parcel is dispatched. Tracking information can take 24 to 48 hours to start updating, and there are normally quiet periods while an international parcel is between carriers. If tracking has not moved for more than 7 business days, email support@noelexpresss.com and we will open an enquiry with the carrier.

Customs and import duties

Import duties for your order are paid by us in advance and are already included in the price you see on the product page. Nothing is due on delivery.

If a courier, a text message or an email asks you to pay a customs fee, a duty, a "release fee" or a handling charge for an order from noelexpresss, do not pay it. Forward the message to support@noelexpresss.com and we will deal with it.

Sales tax

Sales tax, where it applies, is calculated at checkout based on your shipping address and is shown to you before you pay. It is not included in the product price.

Your right to cancel or to a refund for late delivery

Under the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, if we cannot ship your order within the time we have stated, we will tell you, give you a revised shipping date, and offer you the choice of waiting or cancelling for a full refund. If we cannot ship within 30 days of your order and you have not agreed to a delay, you may cancel and we will refund you promptly.

You may also cancel any order yourself within 24 hours of placing it, provided it has not already been dispatched. Email us with your order number.

Lost, delayed or stolen parcels

Check the tracking link in your dispatch email for a delivery scan or a carrier note.
Look around your property — porch, side gate, garage, and with neighbors.
Wait 48 hours. Carriers sometimes scan a parcel as delivered a day before it arrives.
If it has still not appeared, email support@noelexpresss.com with your order number within 14 days of the delivery scan.
We will open a carrier investigation. If the parcel is confirmed lost in transit, we will send a replacement or issue a full refund, at your choice.

If an address was entered incorrectly at checkout and the parcel is returned to the carrier as undeliverable, email us and we will arrange a reshipment. A second $7.95 shipping charge applies in that case.

Damaged or incorrect items

If your order arrives damaged, faulty or not what you ordered, email us within 48 hours of delivery with photographs of the item and the shipping box. We cover the cost of putting it right in full — see our Refund & Returns Policy.