Contact information

How to reach us

Email is our main channel and the fastest way to get an answer.

What to include in your email

You will get a faster answer if your first message already contains what we need:

• Your order number, if you have one
• The email address you used at checkout
• For a damaged, faulty or incorrect item: clear photographs of the item and of the shipping box
• For a return or exchange: the size or color you would like instead, if any

A note on time zones

Our team does not work United States business hours. We would rather tell you this plainly than advertise a phone desk nobody is sitting at. If you call the number above, expect voicemail rather than a person. Leave your name, your order number and a short message, and we will respond by email within 24 hours.

If your question is urgent, email is faster than calling.

Registered office vs. return address

These are two different addresses and sending a parcel to the wrong one means it does not reach anybody.

• Registered office — 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110. This is the company's address of record. It is not a store, showroom or warehouse. No parcels are received here.
• Returns facility — our returns are processed at a facility in Austin, Texas. Do not send anything back on your own. Email us first and we will send you a prepaid label with the correct address already on it, at no cost to you.

Where your order ships from

Orders ship from our partner warehouse overseas in China. Returns are handled in the United States. Our Shipping Policy explains the timing and our Refund & Returns Policy explains the return process.

Press, wholesale and other enquiries

Use the same address, support@noelexpresss.com, and put the subject in the first line of your message.