Privacy policy
Last updated: September 25, 2026
This Privacy Policy explains what personal information noelexpresss collects, why we collect it, who we share it with, and the choices you have. The site is operated by XENO PRINTS LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States. Questions and privacy requests go to support@noelexpresss.com.
1. Notice at Collection
| Category | Examples | Source | Purpose | Disclosed to | Retention |
|---|---|---|---|---|---|
| Identifiers | Name, shipping and billing address, email, phone number | You, at checkout | Process and deliver your order, customer support | Shopify, our fulfilment partner, the delivery carrier, our payment provider | 7 years (tax and accounting records) |
| Commercial information | Items viewed, cart contents, order and return history | You, and automatically | Fulfil orders, handle returns, improve the store | Shopify | 7 years |
| Payment information | Card details, billing address, transaction result | You, at checkout | Take payment, issue refunds, prevent fraud | Our payment provider (we do not receive or store full card numbers) | Held by the payment provider under its own policy |
| Internet activity | IP address, browser and device type, pages viewed, referring site | Automatically, via cookies and similar technologies | Run the site and measure traffic | Shopify | Up to 14 months |
| Marketing data | Email address, whether you opened an email | You, if you sign up | Send marketing emails you asked for | Shopify | Until you unsubscribe |
We do not collect Social Security numbers, driver's licence numbers, precise geolocation, biometric data, health data or any other category of sensitive personal information. We do not knowingly collect personal information from anyone under 16.
2. How we use your information
- To fulfil your order. Your name and address are passed to our fulfilment partner and to the carrier so the parcel can reach you.
- To take payment. Our payment provider processes your card. We receive confirmation of the result, the last four digits and the card brand — never the full number.
- To support you. When you email us, we use what you send to answer you and to look up your order.
- To run and improve the site. Shopify's built-in analytics tell us which pages are used and where problems are.
- To send marketing, only if you asked us to, and only by email.
- To meet legal obligations and to detect and prevent fraud.
3. Cookies and similar technologies
We use strictly necessary cookies to run the store and keep your cart, and Shopify's own analytics cookies to understand how the store is used. We do not currently use Google Analytics, Google Ads tags or other third-party advertising cookies. If that changes, we will update this policy before we start.
You can block or delete cookies in your browser settings.
Global Privacy Control
We honor the Global Privacy Control (GPC) signal automatically. If you visit this site from a browser that sends GPC, we treat it as a request to opt out of the sale and sharing of your personal information for that browser and device, with no further action from you. We do not respond to other "Do Not Track" signals, because there is no agreed standard for them.
4. Sale and sharing of personal information
We do not sell your personal information for money.
We do not currently "share" personal information for cross-context behavioral advertising, as California and several other state privacy laws define it, because we run no third-party advertising cookies. If we start, we will update this policy first and you will be able to opt out — see our Do Not Sell or Share My Personal Information page.
We do not use SMS or text-message marketing at all, so no phone number of yours is used for marketing.
5. Who else receives your information
- Shopify Inc. — hosts this store and processes orders on our behalf.
- Our fulfilment partner in China — receives your name, address and phone number in order to pack and dispatch your parcel.
- Delivery carriers — receive your delivery details.
- Our payment provider — processes payments through Shopify's checkout.
- Legal and corporate — we may disclose information to comply with the law, respond to valid legal process, enforce our Terms, protect our rights, or in connection with a merger, acquisition or sale of assets.
6. International data transfers
Fulfilling your order requires us to send your name, shipping address and phone number to our partner warehouse in China, where privacy law differs from United States law. We send only what is needed to pack and ship your parcel. Payment details are never sent there. Your information is also processed in the United States and in Canada, where Shopify operates.
7. Your rights
Depending on where you live, you may have the right to:
- Know and access what personal information we hold about you and how it has been used and disclosed
- Delete personal information we hold about you
- Correct inaccurate personal information
- Port a copy of your information in a portable format
- Opt out of the sale or sharing of your personal information and of targeted advertising
- Limit the use of sensitive personal information — we collect none, so there is nothing to limit
- Not be discriminated against for exercising any of these rights. We will not deny you products, charge you a different price or give you a worse service.
How to make a request
Email support@noelexpresss.com with the subject "Privacy Request" and tell us which right you are exercising. We will confirm receipt within 10 business days and respond within 45 calendar days, extendable once by a further 45 days if the request is complex — we will tell you if that happens.
To protect you, we verify requests by matching the details you give us against our records — usually your email address and a recent order number. We will never ask you to send a copy of a government identity document. An authorized agent may act for you with written permission signed by you.
Right to appeal
If we refuse your request, you may appeal by replying to our decision with the subject "Privacy Appeal". We will review it and respond within 45 days with our decision and the reasons for it. If we refuse again, you may contact your state Attorney General.
California residents
Under the CCPA as amended by the CPRA, you have all of the rights above. In the 12 months before the date of this policy we collected the categories of personal information listed in section 1, from the sources and for the purposes stated there. We did not share personal information for cross-context behavioral advertising, we did not sell personal information for money and we did not knowingly share or sell the personal information of anyone under 16.
Other states
Residents of Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Tennessee, Minnesota, Maryland and other states with comprehensive privacy laws have equivalent rights, including the right to appeal described above. The same email address handles all of them.
8. Marketing emails
If you sign up through the email form on this site or at checkout, we send you marketing emails. Every one has an unsubscribe link, and unsubscribing takes effect immediately. We will still send you transactional emails about orders you have placed. We do not send marketing by text message.
9. Security and retention
The site runs over HTTPS with TLS encryption. Payments are processed by a third-party payment provider that maintains PCI DSS compliance; we do not receive or store full card numbers. No system is perfectly secure, and we cannot guarantee absolute security. Please do not send card details or passwords to us by email.
We keep order records for 7 years to meet tax and accounting obligations, analytics data for up to 14 months, and marketing data until you unsubscribe.
10. Children
This is a store for adults. We do not sell children's products and we do not knowingly collect personal information from anyone under 16. If you believe a child has given us personal information, email us and we will delete it.
11. Changes
We may update this policy. The "Last updated" date at the top shows when the current version took effect. If we make a material change we will say so on this page.
12. Contact
XENO PRINTS LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States. Email support@noelexpresss.com. Phone +1 943-572-9046. Email is the fastest way to reach us; we reply within 24 hours.